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F.A.Q. Section  

Q.  Why buy from Q.  What is an unlocked phone?
Q.  What is an Import phone? Q.  What if my item is defective or shipped in error?
Q.  What are the return rules and policies? Q.  How long does it take for a refund to be issued?
Q.  Will I be charged sales tax? Q.  How do I change or cancel my order?
Q.  Are your products available for in-store pick-up? Q.  How do I check the status of my order?
Q.  Do you offer price protection? Q.  What is an open box item?
Q.  Do you ship internationally? Q.  Do you accept international credit cards?
Q.  Do you ship to hotels? Q.  Can I pay by a wire transfer?
Q.  Can I ship to an address other than my billing address? Q.  Can I ship to a P.O. Box?
Q.  Do you ship to an APO or an FPO address? Q.  Why is there a pending charge on my bank account?
Q.  Can I use a prepaid card or a gift card to make my purchase?


Q. Why buy from
  • We carry thousands of wireless products that are in stock and ready to ship. Our large selection of mobile phones and accessories rivals that of any other mobile retailer.
  • Why pay more? Our prices are lower than those that are found at other online retailers, cataloguers, and retail stores. Our buying power means lower prices for our customers every day.
  • Our state of the art warehouse ensures that you get your order on time, ahead of the competition. With 10 years of experience, we get you what you need quickly!
  • We are mobile professionals! We can help to match you with the perfect phone or accessory. Our educated sales people are available from 10:00 AM to 6:00 PM (EST) Monday-Friday.
  • Your privacy is assured with our 100% secure online billing process.
  • We offer low flat rate shipping and a 30* day satisfaction guarantee.
  • We are America’s Online Mobile Mega Store!
*30-day satisfaction guarantee on accessories, 14 day satisfaction guarantee on phones

Q. What is an unlocked phone?
A. “Unlocked” is term that is mainly used to refer to GSM, sim card based, phones. These phones can be used with any sim card that is associated with a GSM-compatible wireless carrier, both within and outside of the United States. This differs from most phones that are sold in U.S., which are typically locked to the carrier, limiting the phone’s usability. Unlocked phones can be used with popular GSM carriers such as T-Mobile, AT&T Wireless, Fido, TelMex, Orange, O2, and many more.

Q. What is an Import phone?
A. An Import phone is one that has not been made for the U.S. market. As many GSM mobile phones are launched internationally, we work closely with distributors across the globe to secure the latest phones that are not available within the United States. Since these phones have been sourced from international distributors, Import phones do not carry a U.S. warranty.

Q. What if my item is defective or shipped in error?
A. will incur shipping charges, or provide a shipping label, to cover the return freight for an item that is either defective or shipped in error. We will only cover the cost of freight on returns that are shipped via USPS or alternate ground services.

Q. What are the return rules and policies?
A. Please see our Return Policy for more information concerning rules and policies.

Q. How long does it take for a refund to be issued?
A. Refunds generally take 3-5 business days to be processed once the return is received by our warehouse. Once the return is processed and approved, a refund will be issued and should appear on your statement within 5 days from the refund date. Total processing time can extend to 10 days from the date the return is received.

Q. Will I be charged sales tax?
A. Sales tax is collected on orders that are shipped within New York State. Sales tax is calculated based on local New York sales tax. No tax is collected for orders that are shipped outside of New York State.

Q. How do I change or cancel my order?
A. Please contact Customer Service at 800-206-2116 if you need to cancel or make a change to your order. As changes or cancellations to your order are time sensitive, contacting us via e-mail is not recommended for this purpose.

Q. Are your products available for in-store pick-up?
A. The Mobile City Online retail store is available to customers for product information and in-store pick-up. Please call our store directly at 800-206-2116 to confirm that the item is in-stock prior to picking up an item. For store information, hours, and directions, please visit our NYC Store section.

Q. How do I check the status of my order?
A. You are able to check the status of your order by logging into the account that you created during checkout. Alternately, you can refer to our Order Status page for information concerning your order status.

Q. Do you offer price protection?
A. Once we are notified of a change in price by you, the customer, price adjustments may take place within seven days from the date of purchase.

Q. What is an open box item?
A. The term “open box” describes an item that is no longer factory sealed. Our open box items show little or no sign of use and are eligible for a full refund, without a restocking fee. The item will be complete with all accessories, and is covered by the full manufacturer’s warranty. All open box items have been inspected to ensure that the product is in perfect working condition and is without scratches and other signs of wear and tear.

Q. Do you ship internationally?
A. At this time, we are unable to offer international shipping on our products.

Q. Do you accept international credit cards?
A. Yes, we do accept international credit cards. However, customers using an international credit card must process their payment through either Google or Paypal during checkout, and the product must be shipped within the United States.

Q. Do you ship to hotels?
A. We are able to ship to a hotel address if that hotel is your place of employment. Employment must be verified before the order can ship.

Q. Can I pay by a wire transfer?
A. Yes, you can pay by wire transfer. A customer may choose this option during checkout if he has a substantial order that cannot be verified, or if he is unable to use alternate payment methods.

Q. Can I ship to an address other than my billing address?
A. Yes, we can ship orders to alternate addresses. However, we may require that the address be confirmed before we can release the order.

Q. Can I ship to a P.O. Box?
A. Items that are shipped via USPS can be shipped to a P.O. Box. However, items that are shipped through FedEx cannot be shipped to a P.O. Box and will require a physical mailing address.

Q. Do you ship to an APO or an FPO address?
A. No, at this time we do not ship to APO/FPO addresses.

Q. Why is there a pending charge on my bank account?
A. Occasionally, orders will encounter an authorization error when being processed through our system. It may be your bank’s policy to place a hold on any funds that have attempted to be drawn from your account. Your bank will usually release the hold within 48-72 business hours, however, policies vary from bank to bank. If such an error occurs, please contact our Billing Department at 800-206-2116 in order to resolve the issue.

Q. Can I use a prepaid card or a gift card to make my purchase?
A. Yes, you are able to make a purchase using a prepaid or gift card. However, you may be required to register your billing information before using your card for an online purchase. If you have not registered your information, or if the information you’ve provided on your order differs from what you have registered, we may be unable to process your order.

Sandra from NC
I have used Mobile City Online before and can’t say enough about how pleased... READ MORE