 Returned merchandise must be unregistered, in complete original manufacturer's packaging, same condition as sold, with all accessories, literature, instructions, documentation and blank warranty.
Return Policies
14 days for mobile phones and smart phones. (Restocking fee applies)
30 days for mobile phone related accessories.
Return Rules:
All returned merchandise must be unregistered, in complete original manufacturer's packaging, same condition as sold, with all accessories, literature, instructions, documentation and blank warranty cards.
Phones must register less than 120 minutes cumulative talk time and show no signs of use.
Defective items may be repaired or exchanged at our discretion for the same or manufacturer's equivalent model only.
Return freight is the sole responsibility of the consumer.
Shipping and handling fees are non refundable. (Including all refused and unaccepted packages).
Not responsible for personal data or items left in returned merchandise.
Refunds on returned items which were paid for by credit card will only be made by crediting the account charged for the purchase.
Refunds on returned items which were paid for by wire transfer, check or cash (in-store) will only be made by check after a 10-day waiting period.
If any of the above conditions are not met, MobileCityOnline.com reserves the right to refuse the return.
Restocking Fees on Mobile Phones and Smart Phones:
These are the standard restocking fees that will be charged on all phone returns. NO EXCEPTIONS.
These apply on both REFUNDS and EXCHANGES.
10% restocking fee on all unopened phones.
15% restocking fee on all opened phones.
Defective units being exchanged will not incur a restocking fee.
An additional 5% restocking fee will apply on all returned phones missing any of the original contents, plus the retail cost of the item as listed on MobileCityOnline.com, if available.
Restocking Fees on Mobile Phone Related Accessories:
MobileCityOnline.com reserves the right to charge a restock fee of not less than 15% on returned accessories that are not returned in “Like-New” condition.
We cannot accept returns on:
Blister-packed items once opened.
Software once opened.
All consumables, including but not limited to recordable media, digital memory, tapes, batteries, etc.
Items over 30 days
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