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| Q. |
Why buy from MobileCityOnline.com? |
| A. |
MobileCityOnline.com is the premier place to shop for customers seeking a large selection of brand name unlocked GSM cellular phones and their accessories. Our status as an Authorized Dealer allows MobileCityOnline.com to secure the latest inventory, at the best prices, ahead of the competition. Due to our long-standing relationship with manufacturers and authorized distribution centers, customers are able to purchase products from MobileCityOnline.com at up to 70% off the retail price. Our unique location, which houses our warehouse, distribution center, and storefront, allows MobileCityOnline.com to provide accurate and reduced shipping with fewer delays, as well as the option of an in-store pick-up of any product that is offered on the website. MobileCityOnline.com’s guiding philosophy is to focus solely on the wireless industry. It is this understanding of the industry that allows us to offer the most up-to-date and highest quality product to our loyal customer base. |
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| Q. |
What is an unlocked phone? |
| A. |
“Unlocked” is term that is mainly used to refer to GSM, sim card based, phones. These phones can be used with any sim card that is used by GSM-compatible wireless carriers, both within and outside of the United States. This differs from most phones that are sold in U.S., which are typically locked to the carrier, limiting the phone’s usability. Unlocked phones can be used with popular GSM carriers such as T-Mobile, Cingular Wireless, Fido, TelMex, Orange, O2, and many more. |
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| Q. |
What is the difference between an unlocked U.S. phone and an unlocked Import phone? |
| A. |
The differences between an unlocked U.S. phone and an unlocked Import phone include carrier branding and software, warranty, and certain features. While both an unlocked U.S. phone and an unlocked Import phone will work with any GSM carrier within and outside of the United States, we recommend that you research the phone model you are interested in to ensure that your local carrier is compatible and capable of utilizing the featured services that you would like to use. |
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| Q. |
Does my phone carry a warranty? |
| A. |
MobileCityOnline.com does not offer a warranty on Import phones. U.S. models are covered by a manufacturer’s warranty. |
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| Q. |
How long will it take for my order to ship? |
| A. |
Orders that are placed and verified before 2:00 PM EST will likely ship the same business day. Orders that require additional verification will ship within 24-48 hours. |
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| Q. |
How do I return an item? |
| A. |
To return an item, you must contact Customer Service for approval and to obtain an RMA number. All merchandise purchased from MobileCityOnline.com is sold in its original factory packaging, with all contents as supplied by the manufacturer or distributor. Merchandise may only be returned in its original manufacturer’s packaging, in the same condition in which it was sold, with all accessories, literature, instructions, documentation, and blank warranty cards. When returning your product, the manufacturer’s box should be placed into a shipping carton. Please do not place stickers or shipping labels on the original manufacturer’s package. For your protection, the packaged should be insured and shipped via a traceable method. We are not responsible for lost or damaged packages. Please refer to our rules and policies before you return an item. |
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| Q. |
How long does it take for a refund or exchange? |
| A. |
It generally takes 3-5 business days for a return to be processed once it is received by our warehouse. Once the return is processed and approved, a refund will be issued and should appear on your statement within 5 days from the refund date. Total processing time can extend to 10 days from the date the return is received. |
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| Q. |
What are the return rules and policies? |
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Please see our Return Policy for more information concerning return rules and policies. |
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| Q. |
Do I have to pay sales tax? |
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Sales tax is collected on orders that are shipped within New York State. Sales tax is calculated based on local New York sales tax. No tax is collected for orders that are shipped outside of New York State. |
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| Q. |
How do I change or cancel my order? |
| A. |
Please call us immediately at 1-212-964-4444 if you need to cancel or make a change to your order. E-mail is not recommended for cancellations or changes to an order, as your order may ship before we are able to respond to your e-mail. |
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| Q. |
Does MobileCityOnline.com have a retail store? |
| A. |
The MobileCityOnline.com retail store is available to customers for product information and in-store pick-up. Please call our sales department at 212-964-444 to confirm availability prior to picking up an item. We are conveniently located on Walker St. in the historical Tribeca east neighborhood. For store information, hours, and directions, please check our Contact Us section. |
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| Q. |
How do I subscribe/unsubscribe to your e-mail updates? |
| A. |
Please see our newsletter page for information on how to subscribe or unsubscribe from our e-mails. |
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| Q. |
How do I check the status of my order? |
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To check the status of your order, go to the Order Status page located at the top-right corner of our website. |
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| Q. |
Is my order eligible for price protection? |
| A. |
If the price of a particular product changes, you are eligible for price protection as long as the drop in price occurs within 7 days of the purchase date and we are notified by you, the customer, within that time frame. |
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